Frequently Asked Questions
We're located at Simco Ummemkwu Street, Off Isawo Road, Okiki Bus Stop, Agric, Ikorodu, Lagos.
If you have an emergency, please visit our facility immediately to seek care. Or you can call this number: (+234)7038364743
For appointment booking, kindly use the appointment form on the website to make your booking. You can also send a mail or call our helpdesk.
After you've successfully booked your appointment, one of our support staff will get in touch with you or you can call our helpdesk for confirmation.
We ask that any cancellations be made at least 72 hours prior to the scheduled appointment. This will allow us re-allocate the time to available patients. Cancellations can be made by sending an email or by calling our helpdesk
We advice new patients to arrive 15 – 30 minutes prior to their scheduled appointment to allow adequate time for the registration process. For subsequent visits, patients are asked to arrive 5 – 10 minutes in advance to their scheduled appointment.
Yes we provide CT scan service at our facility.
Test results may be delivered via physical consulting or teleconsulting. If you have a preference of how you would like to receive your results, please inform your doctor during your next visit. If you have not received your test results within the timeframe indicated by your doctor, please call our helpdesk or send us a mail.
You can access outpatient services without being fully registered. Walk-in services includes; X-ray, CT scan, Ultrasound scan, Laboratory tests, Vaccinations, Pharmacy and Laboratory services. In some peculiar cases, you might be required to bring along an investigation request note or prescription from your doctor, this is to help guide the medical team provide more accurate report in line with your diagnoses.
Registration fee is charged only once as a patient of Bidems Victory Specialist Hospital.
When visiting the hospital, please bring the following items, as appropriate: HMO/Medical insurance card, physician referrals (if required by your health plan), referral-order guidelines/investigations, and Worker’s photo identification card for accuracy and verification purposes.
In order to ensure patient safety during surgery, Bidems Victory Specialist Hospital follows the World Health Organization’s “Surgical Safety Checklist.” The checklist applies safeguards at three points during the surgical process; prior to anesthesia, prior to incision, and prior to leaving the operating room. This involves at a minimum a nurse, the anesthetist, and the surgeon. Safeguards include confirming the patient’s identity, marking the surgical site when appropriate, verifying technologies and medications, identifying allergies, counting surgical tools before closure and addressing post-surgical treatment needs. Patients consent are ensured before each procedure.
If you have questions or concerns about your medications always ask your doctor and pharmacists. To practice safe medication from the beginning of your visit, provide the medical team with an accurate list of your medications and their dosages. Equally important is providing them with feedback on how any new medications make you feel once you begin taking them. Drugs can have different effects on different people, and sometimes adjustments in dosage, frequency, or the medicine itself are required to achieve the best results.
For everyone’s comfort and safety, smoking is not allowed anywhere within the hospital premises, including all bedroom and bathroom areas.
Visitors also are not permitted to smoke on site.
We will always try to respect your dignity and privacy, especially for our patients in open wards.
We will make you feel as comfortable as possible while you are here. You are also required to respect the privacy of others in the ward.
To be a strong advocate, you must be knowledgeable about your loved one’s needs and willing to speak up on his or her behalf. At Bidems Victory Specialist Hospital, we encourage you to broach sensitive topics and address your questions and concerns with members of our team. Your voice is incredibly important to us.
Your voice is the most important one in the team, therefore feel free to tell anything you think is relevant to your care. They need to know how you’re feeling, and how that changes from day to day. They need to know your medical history, your family’s medical history, your current prescriptions, and any allergies. They need to know how you react to the medications and treatments you receive. Finally, please share your anxieties and concerns, so that they can play a positive role in helping you deal with them.
When you are well enough to leave the hospital, you will be discharged back into the care of your relatives.